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Head of IT Service Delivery & UC/VTC Operations
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-23
Listing for:
General Dynamics Information Technology
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator
Job Description & How to Apply Below
General Dynamics Information Technology is seeking a Client Services Manager to lead IT Service Delivery across multi-site Help Desk, UC, and VTC support teams. The role uses ITIL-aligned processes and Service Now to drive reliable, high-quality service for US-based clients, with on-site work in Washington, DC.
You will oversee incident management, SLA tracking, escalation, and continuous improvement, partnering with engineering, AV, and network groups to ensure consistent customer satisfaction
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