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Federal Service Desk Lead — Onsite in DC (ITIL/ServiceNow
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-23
Listing for:
GovCIO
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
GovCIO in Washington, DC is seeking a Service Desk Lead to manage Tier 1/2 operations onsite and ensure contract‑driven ITSM performance. The role emphasizes ITIL 4 practices, Service Now governance, and strong coordination with federal stakeholders.
The ideal candidate has 5–8 years of IT Service Desk leadership, federal experience, and the ability to drive incident response, reporting, and continuous improvement in a complex government IT environment.
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