Training​/Communications Specialist

Training/Communications Specialist

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Training/Communications Specialist to support KITS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Training / Communications Specialist is responsible for the design, development, delivery, and management of end-user IT training programs and IT service communications across CLIENT's enterprise environment. This individual serves as the dedicated training and communications resource within the customer success and service delivery team, ensuring that CLIENT staff have the knowledge, skills, and timely information they need to effectively adopt and use CLIENT's enterprise IT services and tools.

This role requires a unique combination of instructional design expertise, technical IT knowledge, and professional communications skills. The Training / Communications Specialist must be able to translate complex technical concepts into clear, accessible, and engaging training content and communications for audiences ranging from frontline CLIENT staff to senior leadership. This individual serves as the primary content developer for end-user training materials, service communications, knowledge base articles, and user-facing IT guidance across CLIENT's enterprise environment.

This individual must demonstrate solid proficiency in instructional design, technical writing, IT service communications, and end-user training delivery, with the ability to independently manage routine and moderately complex training and communications activities and escalate complex issues to the Customer Success / Service Delivery Lead as appropriate.

Training Program Design & Development:

• Lead design and development of end-user IT training programs for CLIENT's enterprise IT services, tools, and platforms, including new employee onboarding training, technology refresher training, and targeted training for major platform updates and new capabilities
• Apply instructional design methodologies (e.g., ADDIE, SAM) to develop training programs that are engaging, effective, and appropriate for adult learners in a Federal workplace environment
• Develop comprehensive training content libraries, including instructor-led training materials, self-paced e-learning modules, quick reference guides, job aids, video tutorials, and interactive learning resources
• Collaborate with functional area leads and subject matter experts to ensure training content accurately reflects current system configurations, procedures, and best practices
• Develop and maintain training needs assessments to identify skill gaps, training priorities, and learning objectives for CLIENT staff across the enterprise
• Design training evaluation frameworks, including learning assessments, knowledge checks, and post-training effectiveness surveys
• Maintain comprehensive and current training content libraries, ensuring all materials are accurate, accessible, and aligned with CLIENT's current IT environment

Training Delivery & Facilitation:

• Deliver instructor-led training sessions for CLIENT staff on enterprise IT services, tools, and platforms, including both in-person and virtual delivery formats
• Facilitate engaging and interactive training experiences that promote knowledge retention and practical skill development
• Coordinate training session logistics, including scheduling, facility or virtual platform coordination, participant registration, attendance tracking, and post-session follow-up
• Provide one-on-one and small group training support for CLIENT staff who require additional assistance with specific IT tools or services
• Deliver new employee IT onboarding training sessions, ensuring that new CLIENT staff are equipped with the knowledge and access they need to be productive from day one
• Monitor participant engagement and comprehension during training sessions, adapting delivery approach as needed to maximize learning effectiveness
• Coordinate with the Service Delivery Manager on training calendar management and scheduling activities

Section 508 Compliance & Accessibility:

• Ensure all training materials and service communications are developed in full compliance with Section 508 of the Rehabilitation Act and applicable CLIENT accessibility requirements
• Apply accessibility best practices to all content development activities, including proper use of alt text, closed captions, screen reader compatibility, and accessible document formatting
• Conduct accessibility reviews of existing training materials and communications, remediating non-compliant content as identified
• Coordinate with the Customer Success / Service Delivery Lead and Government COR on…