Data Center Operations​/Desktop Engineer; Tier 2

• Data Center Operations / Desktop Engineer (Tier 2.5)

Location: Washington, D.C./On-site
Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust

Schedule: 1:30pm - 10:00pm Shift. The shift hours may vary based on operational requirements. Occasional support of alternate shifts may be required to maintain coverage during staffing shortages, PTO, or other operational needs.

Actio Net is seeking a
Data Center Operations / Desktop Engineer (Tier 2.5) to support data center operations and enterprise desktop environments in Washington, DC
. This is a hands‑on, operational role requiring strong troubleshooting skills, initiative, and the ability to work independently in a fast‑paced, shift‑based environment.

The engineer will serve as a Tier 2.5 escalation resource for the Tier 2 Deskside Support team, resolving complex endpoint, account, connectivity, application, and operational issues before escalating advanced infrastructure issues to Tier 3 engineering teams. The role will also provide Service Desk and data center operational support as needed to maintain continuous service coverage.

The ideal candidate is a go‑getter and independent worker who can take ownership of issues, troubleshoot effectively, prioritize competing tasks, and work with minimal supervision. Experience supporting Windows and macOS environments and technologies such as SCCM/MECM, Intune, Azure Virtual Desktop (AVD), Active Directory, Group Policy, Zscaler, Service Now, Solar Winds, Microsoft Office, and Power Shell is highly desirable.

• Serve as a Tier 2.5 escalation point for Tier 2 Deskside Support, troubleshooting and resolving issues before escalation to Tier 3.
• Provide Service Desk support as needed, including hardware, software, account, connectivity, access, and user support.
• Monitor data center systems and infrastructure using Solar Winds and other monitoring tools; review alerts, perform health checks, and respond to operational issues.
• Perform routine data center operations, system checks, maintenance support, incident response, and coordination with Tier 3 engineering teams.
• Support and troubleshoot Windows and macOS endpoints, including hardware, applications, connectivity, software installation, configuration, and patching.
• Support SCCM/MECM and Microsoft Intune for software deployment, patching, endpoint management, and compliance.
• Support and troubleshoot Azure Virtual Desktop (AVD) environments.
• Perform vulnerability remediation by identifying failed patches, troubleshooting root causes, applying corrective actions, and validating successful remediation.
• Perform Active Directory and account management
  , including password resets, access changes, group membership, account modifications, and basic Group Policy troubleshooting.
• Troubleshoot Zscaler connectivity and access issues.
• Support and troubleshoot Microsoft Office/Microsoft 365 applications.
• Use Service Now to manage incidents, service requests, escalations, changes, and operational activities.
• Use Power Shell and other scripting tools to automate routine tasks, reporting, troubleshooting, and operational processes.
• Run and review operational reports to identify recurring issues, trends, and items requiring follow‑up.
• Participate in infrastructure and endpoint deployments, testing, projects, and change management activities.
• Develop and maintain SOPs, troubleshooting guides, knowledge articles, and operational documentation
  .
• Collaborate with Service Desk, Deskside Support, Data Center, Desktop, Network, Security, and Tier 3 engineering teams.
• Work an assigned operational shift and provide coverage for other shifts when needed to maintain operational continuity.

• Public Trust clearance or ability to obtain and maintain a Public Trust.
• Hands‑on experience in desktop support, data center operations, Service Desk, or Tier 2/Tier 2.5 technical support
  .
• Strong troubleshooting and problem‑solving skills across hardware, software, operating systems, connectivity, and user access.
• Experience with Active Directory,…