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IAM Helpdesk Lead — Tier 2 Escalations
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-24
Listing for:
Yulista Holding, LLC
Full Time
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Strait Sys Inc in Washington, DC seeks a Tier 2 Helpdesk Lead to support the DOJ EOUSA OCIO USAidam program. You will lead the Tier 2 helpdesk, escalate complex IdAM issues, coordinate with government PMs and contractor teams, and ensure SLA-aligned ticket handling.
You will help develop user guides, FAQs, training materials, and work with Okta and SailPoint integrations. This role is pivotal for mission-critical operations and requires strong communication, documentation, and ITIL/SMO experience.
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