More jobs:
NOC ITSM Knowledge Manager; ServiceNow
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-24
Listing for:
Koniag Services, Inc.
Full Time
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
IT Specialist, IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
Koniag IT Systems, LLC, a Koniag Government Services company, seeks an ITSM Knowledge Manager to govern knowledge management for a NOC in Washington, DC, focusing on Service Now-based articles, runbooks, and knowledge governance. This role enhances incident deflection, MTTR reduction, and continuous learning.
The ideal candidate will lead knowledge lifecycle governance, partner with problem management, and drive knowledge content quality across ITIL-aligned processes within a federal-facing
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