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IAM Helpdesk Lead; Tier 2 Identity & Access
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-24
Listing for:
Yulista Holding LLC
Full Time
position Listed on 2026-08-24
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Strait Sys Inc in Washington, DC seeks a Tier 2 Helpdesk Lead to support the DOJ EOUSA OCIO USAidam program. You will lead the Tier 2 Helpdesk, coordinate escalation, troubleshooting and documentation, and ensure SLAs are met.
You will work with government stakeholders, Dev Ops engineers, and vendors to resolve IAM issues (Okta, SailPoint), maintain user documentation, FAQs, and training materials, and contribute to continuous improvement of helpdesk operations.
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