IT Specialist- HSPD Credentialing

Join a Company Where Leadership Makes a Difference

At ISN
, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies
, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high-performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact.

If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you.

We believe great leaders deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

ISN is actively seeking IT Specialists to provides technical support on a federal credential issuance and maintenance program supporting Homeland Security Presidential Directive-12 (HSPD-12) requirements for more than 65 locations nationwide. This role is a hybrid position based in proximity to Washington, DC Specific duties will include, but are not limited to the following:

• Serve as a primary technical resource for HSPD-12 system operations, providing guidance and support to program personnel and geographically dispersed field locations.
• Troubleshoot and resolves complex hardware, software, system connectivity, and end-user technical issues affecting credentialing operations.
• Support the configuration, operation, maintenance, and deployment of systems and equipment used for HSPD-12 enrollment and credential activation activities.
• Provide technical support for SmartID/PIV enrollment, activation, and associated credentialing processes.
• Support USAccess system operations, including system activations, scheduling functions, site configuration changes, and resolution of operational issues.
• Coordinate technical issue resolution with government stakeholders, program management, field personnel, and other appropriate support resources.
• Monitor deployed systems and equipment and performs maintenance or coordinates corrective actions to maintain operational availability.
• Provide technical guidance and training to program personnel on system functionality, troubleshooting procedures, and applicable administrative processes.
• Support the implementation of software, system configuration, and program updates across geographically dispersed locations.
• Coordinate deployment, replacement, shipment, and accountability of IT and credentialing equipment supporting field operations.
• Support inventory management and tracking of program systems, hardware, and related technical assets.
• Provide administration and technical support for ICAM-related SharePoint resources and other program collaboration tools, as required.
• Develop technical documentation, reports, briefings, and recommendations related to system operations, recurring issues, and corrective actions.
• Identify recurring technical issues and recommends process or system improvements to strengthen operational efficiency and reliability.
• Perform additional technical…