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ACD & Telephony Administrator - Cloud CXone Expert
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-25
Listing for:
Empower AI
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
Systems Administrator
Job Description & How to Apply Below
Empower AI in Washington, DC seeks an ACD/Telephony Administrator to manage and optimize telephone operations across the DoS enterprise. The role involves deploying and maintaining an ACD telemetry system, real-time call tracking, and reporting to support mission-critical IT services.
You will help transition to a cloud-based GFP CXone solution and ensure comprehensive documentation and SOPs are up to date.
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