IT Support Specialist

IT Assistant

The IT Assistant plays a key role in supporting the daily technology operations within a dynamic Pre-K–12 educational environment. This position ensures the smooth functioning of classroom and administrative technologies by providing technical support, troubleshooting devices, and assisting staff and students with their technology needs.

Key Responsibilities

• Provide technical support to staff, faculty, and students for hardware, software, and network issues.
• Troubleshoot and resolve problems with classroom devices, including Smart Boards, Windows and Mac laptops, iPads, projectors, and the school phone system.
• Assist with network security, user account setup, and permission management.
• Support device inventory, deployment, and asset management, including check-in/checkout systems.
• Assist with technology setup for school events and presentations.
• Perform regular system updates and patches to maintain performance and security.
• Communicate effectively with non-technical users and provide basic training when needed.
• Test new software and hardware configurations prior to full deployment.
• Maintain accurate documentation of issues, resolutions, and procedures in the IT ticketing system.
• Coordinate with third-party vendors as needed.
• Provide support for school data management tasks.

Requirements & Qualifications

• High school diploma required;
  Associate's degree in IT or related field preferred.
• Basic knowledge of Windows, macOS, iOS, and Android environments.
• Familiarity with Microsoft 365.