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Technical Support Analyst II: Incident & Root Cause Expert
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-25
Listing for:
brinks
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Brink's is seeking a Technical Customer Support Analyst II to handle post-sale technical support and resolution of customer issues. The role involves incident tickets, service requests, troubleshooting steps, and coordination with engineers and vendors to resolve escalated problems.
A bachelor’s degree and strong analytical skills are required. The position emphasizes collaboration with stakeholders, documentation development, and data-driven improvement of service delivery.
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