NOC Technician Tier 1 Job Washington area,District of Columbia USA,IT/Tech

Imagineeer is seeking a motivated Network Operations Center (NOC) Tier 1 Technician to join our 7x24x365 NOC team supporting a mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be an enthusiastic technology professional with strong customer service skills and a passion for learning, capable of monitoring systems, responding to alerts, and providing first-level technical support in a fast-paced environment.

This position offers an excellent opportunity to launch or advance a career in IT operations and network support.

Key Responsibilities:

Monitor network infrastructure, servers, applications, and services using various monitoring tools and dashboards
Respond to system alerts, alarms, and service notifications in accordance with established procedures and SLAs
Perform initial troubleshooting and diagnosis of network and system incidents
Document all incidents, activities, and resolutions in the ticketing system with accurate and detailed information
Escalate complex issues to Tier 2/3 support teams following established escalation procedures
Execute predefined remediation procedures and runbooks for common issues
Verify system backups, scheduled jobs, and automated processes complete successfully
Conduct routine health checks on network devices, servers, and critical applications
Answer incoming calls and emails from users reporting technical issues

Open, update, and close trouble tickets in the incident management system
Participate in shift handoffs to ensure continuity of operations between teams
Communicate proactively with stakeholders regarding ongoing incidents and service impacts
Assist in maintaining NOC documentation including procedures, contact lists, and knowledge base articles
Monitor and report on system performance metrics and trends
Perform basic network connectivity tests and ping/trace route diagnostics
Support network maintenance windows by monitoring systems during changes
Maintain awareness of current issues, planned maintenance, and known problems
Follow change management procedures and coordinate with change implementers
Participate in on-the-job training to develop technical skills and knowledge

Qualifications and Skills:

High school diploma or GED equivalent
1-2 years of experience in IT support, help desk, NOC, or related technical role
Basic understanding of networking concepts and technologies
Experience using ticketing systems and documentation tools
Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
Familiarity with monitoring tools and ticketing systems (e.g., Service Now, Remedy, Jira)
Understanding of incident management and ITIL framework concepts
Ability to follow documented procedures, runbooks, and standard operating procedures
Strong attention to detail and ability to identify patterns and anomalies
Excellent customer service orientation with professional communication skills
Ability to multitask and manage multiple concurrent incidents effectively
Strong written communication skills for documenting technical issues clearly and concisely
Capability to work under pressure in a fast-paced, time-sensitive environment
Self-motivated with ability to work independently during assigned shifts
Flexibility to work rotating shifts including nights, weekends, and holidays as required
Basic understanding of Windows and Linux operating systems
Ability to learn new technologies and tools quickly
Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
Ability to interpret system logs and identify critical error messages
Basic understanding of network devices including routers, switches, and firewalls

Desired Skills and

Competencies:

Associate's degree in Computer Science, Information Technology, or related field
CompTIA A+, Network+, or similar entry-level IT certification
2-3 years of experience in a NOC or help desk environment
Experience working in a federal government IT environment
Additional IT certifications (CompTIA Security+, ITIL Foundation, Cisco CCENT)
Familiarity with network monitoring platforms (Solar Winds, Nagios, PRTG, Splunk)
Basic scripting knowledge (Power Shell, Bash, Python)
Understand…