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IAM Helpdesk Lead: Tier 2 Support & Escalations
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-25
Listing for:
Yulista Holding, LLC
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Yulista is seeking a Tier 2 Helpdesk Lead in Washington, DC to manage the USAidam Tier 2 Helpdesk operations. You will act as the primary escalation point for complex IdAM issues and coordinate with Government PMs, contractors, and engineers to ensure timely resolution and documentation.
The role requires strong leadership, IAM experience, and solid knowledge of ticketing and SLA management, with collaboration across stakeholders to drive continuous improvement in end-user support.
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