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Problem Manager: RCA & ITIL Lead; ServiceNow
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-26
Listing for:
Conduent
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Conduent is seeking an experienced Problem Manager to lead enterprise-wide Problem Management, RCA, and incident prevention initiatives across a complex technology environment. The role emphasizes ITIL Problem Management, incident management, and Service Now-based governance to reduce recurrence.
You will collaborate with infrastructure, cloud, network, and application teams to drive permanent corrective actions, deliver high‑quality RCA reports, and improve operational metrics such as MTTR and
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