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SaaS Customer Support Specialist; EdTech

Job in Washington, District of Columbia, 20022, USA
Listing for: Everway
Full Time position
Listed on 2026-08-26
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 52000 - 78000 USD Yearly USD 52000.00 78000.00 YEAR
Job Description & How to Apply Below
Position: SaaS Customer Support Specialist (EdTech)

Everway is a global, neuroinclusive company reshaping how people understand technology. We are seeking a Customer Support Specialist to assist customers via chat, phone, and email, troubleshoot issues, and guide subscribers through product usage.

You will contribute to a growing knowledge base and collaborate across teams to improve the support experience. You will work in a fast-paced SaaS environment, leveraging AI tools to enhance workflow efficiency and ensure high-quality customer

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