IT Help Desk Agent: Level 1 Support & Troubleshooting
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-26
Listing for:
United States Digital Space LLC
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Nordic is seeking an IT Service Desk Agent to provide first-line support across calls, chats, and emails. You will diagnose basic IT issues, document them, and coordinate with the application support team for escalation.
The role requires 1+ year of IT service desk experience, proficiency in Windows 10 and Microsoft Office, and strong communication skills in English. On-call rotations and occasional travel may be required.
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