Digital Service Engineer

TD Synnex is seeking a Digital Pathology Field Service Engineer to support cutting-edge imaging solutions for healthcare clients. Based in our Engineering, Maintenance & Asset Management team, you will install, maintain, and troubleshoot digital pathology systems, ensuring maximum uptime and performance. You'll partner closely with clinicians and lab staff, provide training, and deliver exceptional onsite and remote support. Join our innovative, collaborative culture in San Francisco and grow your career while working on impactful, technology-driven healthcare projects.

Responsibilities

• Install, configure, and maintain digital pathology systems at client healthcare sites
• Diagnose and resolve hardware, software, and network issues for imaging equipment
• Perform preventive maintenance, calibrations, and system health checks
• Provide onsite and remote technical support with timely issue escalation when needed
• Train clinicians and lab staff on system use, best practices, and workflows
• Document service activities, incidents, and configurations accurately
• Collaborate with engineering and product teams to improve system reliability
• Ensure compliance with healthcare, safety, and quality standards
• Participate in on-call rotation and travel to customer locations as required
• Contribute feedback to enhance products and customer experience

Required Skills

• Digital pathology systems troubleshooting
• Medical imaging hardware support
• Networking (TCP/IP, VPN)
• Windows/Linux system administration
• Diagnostic software installation/configuration
• Equipment calibration and preventive maintenance
• Remote support tools and ticketing systems
• Technical documentation and reporting
• Regulatory and quality standards familiarity (e.g., CAP, CLIA, FDA)
• Customer training and presentations