Service Desk Analyst Washington, DC
Listed on 2026-08-27
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Service Desk Analyst
Shift Time:
During training; shift will be 8:30am-5:30pm, after training; shift will be 11:00am-7:00pm
Type:
Contract to hire; potential conversion to permanent after 6 months
Schedule:
5 days a week on site
Location:
Washington DC
Start Date:
ASAP
Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
Exhibiting ownership and timely resolution of all incident tickets and change orders.
Interacting directly with other IT groups to determine the proper remediation for an issue.
Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.
Service desk specific experience needed.
Qualifications:
Minimum of one year of experience in end-user support.
Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
Two-year college degree preferred. Equivalent experience will be considered.
Strong communication and interpersonal skills.
Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
Exceptional client service, both internal and external.
Flexibility to work additional shifts as needed.
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