Federal Service Desk Delivery Lead – On-Site DC
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-27
Listing for:
CODEplus
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
CODEplus, Inc. seeks a Service Delivery Manager / Help Desk Manager to lead two Service Desks in Washington, DC on-site. You will interface with government stakeholders, oversee performance against SLA, and drive process improvements across the Service Desk operations.
The role requires hands-on leadership of technical support personnel, escalation management, and adherence to federal policies and ITSM practices. On-site work with government clients is essential.
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