Senior Help Desk Specialist — End-User IT Support
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-28
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Socket.dev is seeking a Help Desk Technician to provide first‑line IT support to District government employees, ensuring timely issue resolution and strong customer service. You will diagnose hardware and software problems, assist with password resets, and escalate complex issues as needed.
Work involves supporting Windows 11, Microsoft 365, VPN, Active Directory, and ticketing systems, with a focus on clear communication, documentation, and service continuity for end users.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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