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Help Desk Master — Tier 1​/IT Support & Customer Care

Job in Washington, District of Columbia, 20022, USA
Listing for: Collaboredge Inc.
Full Time position
Listed on 2026-08-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Desktop Support, Technical Support
Salary/Wage Range or Industry Benchmark: 45000 - 65000 USD Yearly USD 45000.00 65000.00 YEAR
Job Description & How to Apply Below
Position: Help Desk Master — Tier 1/2 IT Support & Customer Care

Collaboredge Inc. is seeking a Help Desk Technician to provide first-line IT support for District employees. The role emphasizes timely resolution, strong customer service, and maintaining reliable access to technology across devices and applications.

Responsibilities include troubleshooting hardware and software, assisting with password resets, and escalating complex issues to appropriate teams. The candidate should be capable of working from an on-site help desk and maintaining detailed ticket

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