Dynamics 365 Finance & Operations Administrator​/Support Analyst

Dynamics 365 Finance & Operations Administrator/Support Analyst

Final date to receive applications: 7 September 2026

Department: Smithsonian Enterprises

Employment Type: Full Time

Location: Washington, DC

Reporting To: Director, Business Technology Operations

Compensation: $100,000 - $115,000 / year

OPEN DATE: 08/24/2026

CLOSING DATE: 09/07/2026

POSITION TYPE: Trust Fund

APPOINTMENT TYPE: Indefinite

SCHEDULE: Full Time

DUTY

LOCATION:

Washington, DC

Position sensitivity and risk: Low

Open to all qualified applicants

Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side.

Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

The Dynamics 365 Finance & Operations (D365 F&O) Administrator / Support Analyst is responsible for the day-to-day administration, support, configuration coordination, testing, documentation, and continuous improvement of the organization's Microsoft Dynamics 365 environment. This role supports Dynamics 365 Finance, Supply Chain Management (SCM), Commerce, Warehouse Management, and Order Management operations by providing functional and administrative support to end users, maintaining system integrity and security, coordinating issue resolution, and supporting business process improvements.

The position serves as a primary operational support resource for D365 users and stakeholders, helping to ensure the platform remains reliable, secure, compliant, and aligned with business objectives. The role works closely with business users, product management, consultants, vendors, and Microsoft Support to resolve issues, implement enhancements, validate system changes, and improve user adoption.

• Administers and supports Microsoft Dynamics 365 Finance and Supply Chain Management (SCM) platforms by managing system configurations, environment operations, governance documentation, performance monitoring, change control, testing, and ongoing platform enhancements.
• Serves as the primary support resource for Dynamics 365 users by managing service requests, troubleshooting system and business process issues, maintaining support documentation, driving issue resolution, and recommending continuous improvements to enhance system performance and user experience.
• Administers Dynamics 365 security and access management by maintaining user roles and permissions, processing access requests, supporting audits and compliance activities, conducting access reviews and segregation of duties assessments, and ensuring accurate security documentation.
• Supports Dynamics 365 Commerce and retail operations by assisting users with POS, order management, inventory, warehouse, and fulfillment processes, troubleshooting integrated system issues, and documenting resolutions, business impacts, and escalation activities.
• Supports and maintains Power Platform solutions integrated with Dynamics 365 by monitoring automated workflows, assisting with testing and enhancements, and collaborating with stakeholders to drive process automation and continuous improvement.
• Supports system governance and change management activities by maintaining configuration documentation, coordinating testing and deployment validation, participating in release and governance processes, and communicating change impacts, risks, and readiness to stakeholders.
• Partners with business stakeholders and subject matter experts to analyze requirements, optimize business processes, document solutions, recommend system enhancements, and promote best practices that maximize the value of the Dynamics 365 platform.
• Supports quality assurance and testing efforts for Dynamics 365 applications by developing and executing test plans, validating end-to-end business…