Tier 2 Helpdesk Lead: Escalations & SLA Champion
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-28
Listing for:
Yakshna Solutions, Inc.
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Yakshna Solutions, Inc in the United States seeks a Helpdesk Lead for Tier 2 USAidam operations. You will oversee the helpdesk, escalate issues, and ensure timely ticket resolution with defined SLAs. Must be a US citizen or Green Card holder and able to obtain a Secret clearance.
Equal opportunity employer with comprehensive benefits. The role requires 4+ years in IT Helpdesk, strong hardware/software troubleshooting, and coordination with IT and business teams.
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