ITSM Platform Administrator
Listed on 2026-08-28
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IT/Tech
Systems Administrator, IT Business Analyst, IT Consultant, IT Specialist
Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an ITSM Platform Administrator to support KITS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid, requires 2 days onsite.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag IT Solutions (KITS) is seeking an experienced ITSM Platform Administrator with a minimum of 5 years of experience to administer and continuously improve the customer's enterprise IT service management platform (Service Now or equivalent). The ideal candidate has strong hands‑on Service Now administration experience, understands ITIL 4‑aligned service management processes, and is comfortable supporting an expanding set of automation and AI‑enabled platform capabilities within a federal security and change management framework.
Key Responsibilities- Administer the enterprise ITSM platform (Service Now or equivalent), including instance configuration, user/group and access management, workflow design, and catalog administration.
- Support incident, problem, change, configuration (CMDB), and knowledge management modules, ensuring data quality and process alignment with ITIL 4 practices.
- Configure and maintain integrations between the ITSM platform and infrastructure, monitoring, and security tooling to support end‑to‑end visibility.
- Build and maintain operational and management reports/dashboards (e.g., Service Now Performance Analytics) reflecting SLA/OLA performance and platform health.
- Support platform upgrades, patch releases, and testing cycles, coordinating with vendor and internal stakeholders.
- Administer and govern emerging automation and AI‑assisted platform features (e.g., agentic workflows, automated ticket routing/triage) within established guardrails and change control.
- Maintain platform documentation, configuration standards, and administrator runbooks.
- Support audit, security assessment, and continuous monitoring (Con Mon) activities related to the ITSM platform in accordance with NIST SP 800‑53.
- Provide Tier 2/3 support for platform‑related incidents and service requests.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience
- Minimum of 5 years of experience administering an enterprise ITSM platform, with strong preference for Service Now
- Working knowledge of ITIL 4 service management practices (incident, problem, change, configuration, knowledge management)
- Experience with ITSM platform configuration, workflow/flow design, and reporting/dashboard development
- Familiarity with integrating ITSM platforms with monitoring, CMDB discovery, and security tooling
- Strong troubleshooting, documentation, and stakeholder communication skills
Ability to obtain Public Trust clearance
Desired Skills and Competencies- Experience working in a federal government IT environment
- Service Now Certified System Administrator (CSA) certification
- ITIL 4 Foundation certification
- Experience with Service Now Performance Analytics, Integration Hub, or agentic/AI workflow capabilities
- Experience supporting federal government ITSM implementation
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.
We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants.
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