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NOC Knowledge Manager - ServiceNow & ITIL Lead
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-28
Listing for:
Koniag Government Services
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Specialist, IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
Koniag IT Systems, LLC, a Koniag Government Services company, seeks an ITSM Knowledge Manager to govern and improve knowledge management for the NOC within the Service Now platform. You will collaborate with NOC teams to capture operational knowledge, runbooks, and incident resolution procedures.
The role emphasizes governance, content quality, and data-driven improvements, requiring ITIL knowledge and Service Now expertise, with a path to influence knowledge strategy across the organization.
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