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On-Site Service Desk Manager – Lead Classified IT Support
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-28
Listing for:
General Dynamics - IT
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Project Manager
Job Description & How to Apply Below
General Dynamics - IT in Washington, DC is seeking a Service Desk Manager to lead on-site, classified IT support across multiple customer locations nationwide. You will drive a professional, secure service delivery culture in a Service Now-driven environment and supervise staff in a fast-paced mission.
Responsibilities include overseeing day-to-day operations, triaging and routing, enforcing security protocols, coaching technicians, documenting resolutions, and reporting metrics to leadership.
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