ServiceNow Platform​/Product Admin Security Clearance

Position: ServiceNow Platform/Product Admin with Security Clearance
Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a Service Now Platform/ Product Admin to support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a Service Now Platform / Product Admin to support the Digital Workplace workforce by administering Service Now capabilities, maintaining platform health, supporting product teams, and ensuring configurations remain secure, supportable, and aligned with operational needs. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

The Service Now Platform / Product Admin will provide day-to-day administration, configuration support, platform monitoring, and product enablement across the Service Now environment. Principal responsibilities will include but are not limited to:
* Administer users, groups, roles, permissions, catalog content, queues, forms, dashboards, notifications, and core platform settings.
* Support product owners and delivery teams with configuration updates, backlog refinement, release readiness, and user enablement.
* Monitor platform health, licensing, usage, data quality, scheduled jobs, integrations, and operational issues.
* Support change, release, and configuration management activities for Service Now products and modules.
* Maintain platform documentation, administrative procedures, knowledge articles, and support playbooks.
* Coordinate with developers, architects, QA, cybersecurity, and business stakeholders to resolve issues and improve platform outcomes.

Education and Experience:

Required:

* Bachelor's degree in Information Systems, Computer Science, Business, or a related discipline, or equivalent work experience.
* 4+ years of experience administering enterprise workflow, ITSM, or business application platforms.
* 2+ years of hands-on Service Now administration experience. Desired:
* Service Now Certified System Administrator.
* Experience with ITIL practices, federal service management environments, or Service Now product operations. Required Skills and

Competencies:

* Strong knowledge of Service Now administration, user/group/role management, catalog administration, dashboards, notifications, and platform configuration.
* Ability to troubleshoot configuration, access, workflow, data, and user issues.
* Understanding of change management, release coordination, documentation, and platform governance.
* Strong customer service and stakeholder communication skills.
* Ability to obtain a Public Trust clearance. Desired Skills and

Competencies:

* Experience with CSDM, CMDB, ITSM, SPM, HRSD, Sec Ops, or Service Portal administration.
* Familiarity with reporting, data imports, automation rules, and platform health dashboards. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at  or by calling  to request accommodations.

Koniag Government Services…