ServiceNow Inventory Control Associate

Job

Location: Washington, DC, US

Date Posted:

Category: Information Technology

Subcategory: Data Governance

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work:

Description

SAIC is looking for a Service Now Inventory Control Associate will support IT Asset Management (ITAM) processes within Service Now to track the lifecycle of hardware and software assets. The ITAM lead will also support Knowledge Management to improve operational efficiency and consistency. Provide end-to-end lifecycle management for IT assets, including Government-owned and leased hardware, software, cloud assets, and associated entitlements.

Key Responsibilities:

• Act as the centralized point of inventory control for hardware assets using Service Now.
• Provide full Hardware Asset Management (HAM) services to maintain accurate visibility, accountability, and lifecycle control of all physical IT assets.
• Ensure assets are properly tracked from acquisition through disposal, support audit readiness, and enable operational decision-making.
• Manage and document the intake, put-away, and issuance of hardware and consumables in stockrooms and warehouses
• Register, update, and audit asset records (e.g., laptops, servers, peripherals) across their entire lifecycle using Service Now.
• Coordinate hardware deployments, device refreshes, and equipment retrieval for both on-site and remote employees.
• Manage software licenses, subscriptions, and entitlements to ensure compliance with vendor agreements and federal requirements.
• Support asset intake, deployment, transfer, and retirement processes
• Maintain asset records aligned with procurement and inventory data
• Coordinate with Asset Management task areas for reconciliation and audits
• Support software license tracking and compliance reporting
• Create and maintain knowledge articles for common incidents and requests
• Ensure knowledge content is reviewed and approved prior to publication
• Identify data discrepancies and escalate issues to the appropriate team members
• Promote knowledge reuse to reduce incident resolution times
• Retire outdated or inaccurate knowledge content

Qualifications

Required:

• BS and 2+ years experience (4 years experience in lieu of degree)
• Ability to obtain and maintain a public trust requiring U.S. Citizenship.
• Have been a POC for hardware asset control
• Hands on knowledge using Service Now to track hardware and software assests
• Excellent communication and organizational skills

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit  For information on the benefits SAIC offers, see .