Bilingual Korean Tier 2 IT Support Specialist
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-29
Listing for:
Cinter Technology Services
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
Job Details
- Job Title:
Bilingual Korean Tier 2 IT Support Specialist - Client:
Korean IT Services and IT Consulting - Working
Location:
Washington, DC - Working Style:
Onsite - Employment Type:
1-year Contract / W-2 - Salary:
Up to $30/hour (DOE) - Benefit: 401K Match but no Insurance
- Visa Support:
No - Working Hours:
9:00 AM–6:00 PM - Language:
English and Korean (bilingual required)
We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.
Key Responsibilities- Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
- Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.
- Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
- Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.
- Perform employee onboarding and offboarding and manage user access rights.
- Provide onsite and after-hours VIP support for executives and urgent cases.
- Document incidents and resolutions in ticketing or service-management systems.
- Assist with software deployment, patching, and system updates.
- Identify recurring issues and recommend long-term solutions and process improvements.
- Ensure compliance with applicable IT security policies and procedures.
A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.
Required Qualifications & Skills- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least five years of hands-on IT support experience in an enterprise environment.
- Korean and English bilingual proficiency.
- Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.
- Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.
- Familiarity with SCCM, Remote Desktop, or similar remote-support tools.
- Strong written and verbal communication skills.
- Ability to prioritize and manage multiple assignments.
- CompTIA A , Network , Microsoft, or comparable certification.
- Experience supporting IT service-desk environments with more than 500 end users.
- Experience with VDI and macOS support.
- Working knowledge of ITIL practices.
- Basic Power Shell scripting experience.
- Experience with Zendesk, Service Now, BMC Remedy, or similar ticketing systems.
- Experience with mobile-device or enterprise-mobility management.
- Experience with Windows Deployment Services and disk imaging or cloning tools.
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