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Senior Major Incident Leader AI-Driven
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-30
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Keyloop is seeking an experienced Major Incident Manager to lead critical incident response, RCA, and reporting across our global Infrastructure and Cloud Service Assurance teams. You will own end-to-end incident resolution, chair bridge calls, and drive improvements with on-call staff and third-party providers.
The role requires 8+ years in IT with major incident leadership, strong ITIL/Jira expertise, and proficient use of AI tools to draft outcomes and dashboards.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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