Sr. Mobile Device Technician; Clearance Required

Connsci is seeking a Sr. Mobile Device Specialist to support a federal agency in Washington, DC. This role provides Tier I/II mobile device support for smartphones, tablets, and related enterprise mobility services, ensuring secure configuration, compliance with mobility policies, and reliable connectivity for agency personnel.

In this role you can expect to:

• Provide technical support for agency issued mobile devices including smartphones and tablets.
• Provision, configure, and deploy mobile devices in accordance with agency configuration baselines and security policies.
• Assist users with device setup including email, calendar, contacts, secure applications, and remote connectivity.
• Troubleshoot mobile device issues such as connectivity failures, email synchronization problems, application errors, and device performance issues.
• Support secure remote access solutions including VPN connectivity and multi-factor authentication (MFA).
• Manage mobile devices using enterprise Mobile Device Management (MDM) platforms such as VMware Workspace ONE.
• Monitor mobile devices for compliance with security policies including encryption, operating system updates, and application management.
• Respond to mobile threat alerts and coordinate with cybersecurity teams to remediate security incidents.
• Escalate recurring mobile device issues, identify root causes, and recommend process or configuration improvements to reduce future incidents.
• Serve as a senior technical resource for complex mobility issues, providing guidance to junior support staff and coordinating with infrastructure, security, and service desk teams.
• Perform remote device actions including lock, wipe, reset, and policy enforcement when devices are lost, stolen, or compromised.
• Maintain accurate mobile device inventory records and support device lifecycle management including provisioning, replacement, and decommissioning.
• Manage service requests and incidents through the enterprise IT Service Management system (e.g., Service Now).
• Document troubleshooting steps, remediation actions, and resolutions within the ITSM platform.
• Develop and maintain knowledge articles, standard operating procedures, and user-facing documentation for mobile device support processes.
• Provide guidance and training to users on approved mobile applications and security practices.
• Support onboarding and offboarding activities involving mobile devices, including device assignment, access validation, recovery, and secure decommissioning.

• High school diploma or equivalent required
• At least 5 years of experience supporting IT service desk operations or mobile device administration in an enterprise or federal environment.
• At least 2 years of experience with enterprise Mobile Device Management platforms such as VMware Workspace ONE, Microsoft Intune, or Mobile Iron.
• At least 2 years of experience supporting iOS and Android operating systems.
• At least 2 years of experience troubleshooting mobile connectivity, device configuration, and enterprise mobility applications.
• At least 1 year of experience supporting federal users in a secure enterprise environment, including adherence to agency policies, incident handling procedures, and access control requirements.
• At least 1 year of experience documenting incidents, service requests, troubleshooting steps, and resolution details in an IT Service Management platform such as Service Now.
• At least 1 year of experience with mobile security controls, including encryption, device compliance policies, remote wipe, MFA, and secure application access.
• At least 1 year of experience with service providers such as Verizon or AT&T
• CompTIA Security+, CompTIA A+, or equivalent certification.
• Current Secret, Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance

• Bachelor's degree
• Experience supporting federal government mobility environments.
• Familiarity with mobile security monitoring tools such as Lookout Mobile Security or other Mobile Threat Defense platforms.
• Experience supporting mobile security compliance and device lifecycle management.
• Ability to communicate technical guidance clearly to non-technical users.
• Experience mentoring or providing technical guidance to less experienced mobile device support staff.
• Familiarity with federal cybersecurity practices, mobile device compliance requirements, and secure remote access environments.

At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.

• Collaboration and Innovation
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