Help Desk Level 1; DOD SECRET
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-30
Listing for:
Sandtechsolutions
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
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Help Desk Level 1 (MUST HAVE DOD SECRET)Job Summary:
We are seeking a Help Desk Level 1 professional with a DOD Secret clearance to join our team. The primary responsibility of this role is to provide technical support and assistance to end-users, resolving issues related to hardware, software, and network systems.
Qualifications:- - High school diploma or equivalent required; additional certifications in IT or related field are a plus
- - Active DOD Secret clearance is mandatory
- - Proven experience in a help desk or technical support role
- - Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts
- - Excellent communication skills, both verbal and written
- - Ability to troubleshoot and resolve technical issues in a timely manner
- - Respond to help desk tickets and provide technical support to end-users
- - Diagnose and troubleshoot hardware, software, and network problems
- - Escalate unresolved issues to the appropriate IT personnel
- - Install, configure, and update software applications
- - Document all support interactions and solutions in the ticketing system
- - Maintain knowledge base articles and user guides
- - Provide basic training to end-users on software and hardware functionality
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