A​/V System Engineer

Job Title:

A/V System Engineer

Location:

Washington, DC

Type:
Direct Hire

Work Model:
Onsite – onsite

Security Clearance:
Public Trust or Higher

Responsibilities or ability to obtain

• Provide advanced technical support for the integration, configuration, and sustainment of enterprise A/V and conferencing systems across CLIENT facilities
• Support maintenance and operation of conference room technology, digital signage systems, and executive briefing environments
• Assist in the integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
• Support planning and execution of A/V infrastructure upgrades, refreshes, and new installations under the direction of the A/V Lead Systems Integrator
• Maintain A/V system documentation, diagrams, and configuration records in the Government ITSM platform and knowledge base
• Serve as a qualified backup to the A/V Lead Systems Integrator during leave, training, or other absences to ensure 100% coverage continuity
• Provide direct, hands‑on technical support for executive-level meetings, briefings, and high-priority events
• Coordinate with the A/V Lead Systems Integrator and CLIENT event coordinators to prepare A/V systems in advance of scheduled engagements
• Execute pre-event testing and validation procedures to minimize the risk of service interruptions
• Maintain on‑call availability outside core business hours to support executive engagements and priority events as needed
• Provide responsive on‑site and remote support during active executive events and high‑visibility meetings
• Diagnose and resolve A/V system incidents and integration issues independently for moderately complex problems
• Escalate complex or cross-domain A/V incidents to the A/V Lead Systems Integrator as appropriate
• Coordinate with network, Microsoft infrastructure, and NOC teams to resolve A/V incidents requiring cross‑functional support
• Manage A/V incident records on the Government ITSM platform, ensuring accurate and complete documentation
• Follow and contribute to A/V troubleshooting runbooks, escalation procedures, and knowledge base articles
• Support integration, configuration, and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
• Coordinate with the Microsoft Infrastructure team to support proper configuration and management of Teams‑based A/V endpoints
• Assist in troubleshooting and resolving Microsoft Teams‑related A/V issues
• Stay current on Microsoft Teams Rooms updates, features, and best practices

• Minimum 3–5 years of hands‑on enterprise A/V systems integration and operations experience
• Demonstrated experience supporting enterprise‑scale A/V environments, including conference room technology, digital signage, and executive briefing systems
• Experience providing A/V support for executive‑level engagements and meetings in a professional environment
• Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
• Experience in a Federal or private‑sector enterprise environment of comparable scale and complexity
• Solid proficiency in: enterprise A/V system integration and operations; conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech); digital signage systems and management platforms;
  Microsoft Teams Rooms configuration and support; A/V over IP technologies and transport protocols; display technologies (LED, LCD, projection systems); audio systems (DSP configuration, microphone arrays, speaker systems)
• Working knowledge of: enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast);
  Microsoft 365 and Teams administration related to A/V endpoints; ITSM platforms (e.g., Service Now); IT security principles applicable to A/V systems; ITIL 4 change and incident management practices
• Required
  
  Certifications:
  
  Certified Technology Specialist (CTS) – AVIXA (must be current and unexpired throughout performance); CTS‑I (preferred)
• Additional preferred certifications:
  Crestron Certified Programmer or equivalent manufacturer certification;
  Microsoft Teams Rooms certification or equivalent;
  Extron Control Professional…