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Customer Support Director — Hybrid IT Operations Leader
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-30
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Socket.dev is seeking a Customer Support Manager in Washington, DC. The role leads the Help Desk, Deskside, Asset Management, AV, and Copy/Print teams, ensuring outstanding user support and measurable performance. Hybrid onsite schedule with leadership responsibilities and budget oversight.
You will partner with engineering, security, and operations to vet solutions, drive process improvements, and deliver executive dashboards on service metrics and cost efficiency.
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