A​/V Lead System Integrator

Job Title: A/V Lead System Integrator

Location: Washington, DC

Type: Direct Hire

Work Model: Onsite - onsite

Security Clearance: US Citizenship and ability to obtain a public trust or higher

• Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities
• Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation
• Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
• Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations
• Develop and maintain A/V system architecture documentation, diagrams, and configuration records
• Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs
• Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance
• Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements
• Serve as the on-site technical lead for executive briefing center operations and high-visibility events
• Maintain on-call availability outside core business hours to support executive engagements and priority events as needed
• Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions
• Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution
• Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently
• Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents
• Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records
• Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles
• Lead, mentor, and supervise A/V systems integration team members
• Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities
• Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity
• Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards
• Support recruitment, onboarding, and professional development of A/V team personnel
• Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
• Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints
• Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team
• Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate

• Minimum 6-8 years of hands-on enterprise A/V systems integration and operations experience
• Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems
• Proven experience supporting executive-level engagements and high-visibility events in a professional environment
• Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
• Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture
• Demonstrated experience leading or supervising A/V technical teams
• Expert-level proficiency in:
  Enterprise A/V system design, integration, and operations
• Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech)
• Digital signage systems and management platforms
• Microsoft Teams Rooms configuration and management
• A/V over IP technologies and transport protocols
• Display technologies (LED, LCD, projection systems)
• Audio systems (DSP configuration, microphone arrays, speaker systems)
• Strong working knowledge of:
  Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast)
• Microsoft 365 and Teams administration as it relates to A/V endpoints
• ITSM platforms (e.g., Service Now)
• IT security principles applicable to A/V systems
• ITIL 4 change and incident management practices
• Certified Technology Specialist (CTS) - AVIXA (required)
• CTS-I (Certified Technology Specialist
  - Installation) (required)
• CTS-D (Certified Technology Specialist
  - Design) (strongly preferred)
• Additional preferred certifications:
  Crestron Certified Programmer or equivalent manufacturer certification, Microsoft Teams Rooms certification or equivalent, Extron Control Professional certification, CompTIA Security+ or equivalent

System One, and its subsidiaries including Joulé and…