Associate Director, Technical Solution Manager

Kyndryl Technology Solutions Manager

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Responsible for the development of complex integrated solutions for Kyndryl public and private cloud, applications, data & AI, infrastructure, projects, and consulting services and value directly to customers. Develops and manages customer relationships with solution decision makers in the Infrastructure and Customer Line of Business organizations.

The TSM owns the end-to-end solution to the customer, RISK identification/mitigation, cost, profit, and deliverability of the overall solution for our most complex engagements. This is a customer-facing role in which 50 to 70% of the time is spent in face-to-face discussions with customers and typically working on one to three engagements at a time and developing relationships with customer decision makers by leading customer technology discussions, up to and including CTO/CIO level.

Key Responsibilities

• Preparing, developing, and evaluating organizational responses to requests for proposals to ensure a match to buyer's needs.
• Researching and understanding sales markets, including information about industries, customers, and competitors.
• Identifying customers' business challenges and leveraging technical knowledge to create unique solutions focused on value and customer benefit.
• Laying the groundwork to acquire and support customers for products and services prior to closing the sale.
• Creating an overall design for a solution, including project setting, direction, expectations, and implementation.
• Using sound business practices and knowledge of business models to quickly understand and resolve business situations by gathering critical information, focusing on key objectives, selecting and implementing the appropriate course of action, and making necessary adjustments to ensure progress.
• Monitoring customers' interactions with the organization and ensuring that the organization delivers products and services that address customer requirements and concerns.
• Leads in development of different costing methodologies, developing globally consistent cost models and creating or updating supporting documentation associated with each cost model.
• Interlock with service offering management teams and offering owners on service definitions, cost drivers, labor rations and other cost model factors.
• Support the contract negotiations up to signature and complete engagement hand-over.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience

• Minimum of 5+ years of demonstrated technology skills coupled with business-commercial acumen, including concept evangelizing ability
• Strong market connections including up to CxO level
• Ability to lead and create large complex deals, through proactive leadership
• Deep understanding of technology and business trends, including infrastructure, public and private cloud offerings, applications, automation, and agentic AI and the ability to align them with Kyndryl offerings
• Ability to work internally with the internal stakeholders and externally with client ecosystem to create and close large, complex deals, > 10 Mn $…