ServiceNow Platform Engineer

Service Now Platform Engineer

Light Feather is seeking a Service Now Platform Engineer to own a new Service Now environment for a federal program. This position offers the opportunity to build an environment from the ground up (provisioning, configuration, security hardening, integration enablement, and readiness validation) within a secure federal enclave, and to serve as the platform owner supporting module implementation (including CMDB), platform upgrades, and continuous improvement.

The ideal candidate is a hands-on platform expert who is comfortable taking an environment from zero to production and staying with it as it grows.

Major responsibilities include standing up, configuring, securing, and maintaining the Service Now platform, establishing the design and administration standards that keep the environment stable, and collaborating with security, infrastructure, and program stakeholders to deliver a compliant, production-ready platform.

Location:

Hybrid in Washington, D.C. 20036

Job Type: Full-time

Salary: $180,000–$200,000 annually, based on experience level.

Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Top Secret clearance is required. Candidates holding an active Secret clearance are encouraged to apply, and Light Feather sponsors an upgrade to Top Secret for the right candidate.

• Stand up and configure a new Service Now environment within a secure federal enclave, establishing the instance architecture, baseline configurations, and administration standards
• Install, configure, and maintain MID Servers and establish secure connectivity within the environment
• Configure authentication, authorization, and access management (LDAP/Active Directory, SSO/SAML, role-based access controls)
• Harden the platform in accordance with federal security and operational standards, including NIST and FISMA requirements and applicable DISA STIGs, and support Assessment and Authorization (ATO) activities
• Establish and maintain platform administration baselines, including system properties, plugin activation, instance security settings, and upgrade and patch management processes
• Develop and maintain integrations with enterprise systems using REST/SOAP web services and Integration Hub, as permitted within the environment
• Support ongoing implementation and optimization of platform modules, including ITSM and CMDB, in collaboration with the broader team
• Maintain update sets, environment documentation, build procedures, and technical design records
• Utilize an Agile/Scrum methodology to manage platform and development work
• Participate in client calls and technical discussions, coordinating with security, infrastructure, and program stakeholders to resolve dependencies and design gaps early

• 5+ years of hands-on experience administering, configuring, and engineering on the Service Now platform
• Demonstrated experience standing up new Service Now instances or leading instance-level builds and migrations
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
• Experience with MID Server installation and configuration, and with platform integrations using REST/SOAP web services
• Service Now Certified System Administrator (CSA)
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
• Experience working on project teams that leverage Agile/Scrum
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness

• Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks.
• Service Now CAD (Certified Application Developer) or a CIS (Certified Implementation Specialist) certification.
• Hands-on experience with CMDB, ITOM, or Discovery.
• Experience with release coordination, version control, environment management, and automated testing strategies, including the Service Now Automated Test Framework (ATF).
• Experience supporting Windows Server implementation, upgrades, and integrations as required by the environment.

Why Join Light Feather? At Light Feather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Light Feather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.