AV Technician

AV Technician

This position provides front-end AV/VTC support, ensuring reliable operation of meeting and event technologies across supported spaces. The role is responsible for maintaining the readiness of conference rooms, auditoriums, and multipurpose rooms while resolving user issues. The technician supports collaboration services, live event execution, and post-production editing, and also delivers user training and documentation.

Key Responsibilities

• Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms.
• Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements.
• Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption.
• Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational.
• Provide user-facing support for collaboration tools, including Webex and Microsoft Teams.
• Support production of live events, including town halls, commission meetings, and other high-visibility sessions.
• Perform post-production editing for recorded events and deliver high-quality final media outputs.
• Conduct training sessions and develop manuals, workbooks, and user-facing reference materials.

Required Qualifications

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering).
• 5+ years of experience providing front-end AV/VTC support in enterprise or government environments. This includes hands-on experience managing, deploying, and troubleshooting AV/VTC equipment, as well as demonstrated skills to operate AV/VTC systems for live broadcasts and post-production editing.
• AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces.
• Webex and Microsoft Teams support for meetings and collaboration.
• Live broadcast, streaming/webcast support, and post-production video editing.
• End-user training delivery and development of manuals, texts, and workbooks.
• Preventive AV equipment management, issue triage, and service restoration.

Preferred Qualifications

• Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions.
• AVIXA CTS certification (CTS-I or CTS-D preferred).
• Experience coordinating live captioning and sign-language interpretation support.
• Familiarity with ITSM/ticketing workflows (e.g., Service Now) and SLA-driven support environments.
• Experience with AV refresh, upgrade, and modernization efforts in secured environments.
• Dante Level 1 or Level 2 certification when supporting Dante-based audio transport environments.

Please Note:

Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Work Environment

This position is located on-site in Washington, DC. It may require participation in on-call or surge support activities depending on operational needs.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.