Help Desk Technician

Location: Remote in CA, CT, DC, FL, GA, IN, MD, MI, MO, NC, NJ, NY, OK, OR, SC, TN, TX, UT, WA

Job Type: F ull-Time

Compensation: $50,000 - $65,000/yr

Schedule/Availability: O pen Availability - must be able to work a flexible schedule.

At AMP, our mission is to amplify confidence and enhance lives by elevating the delivery of exceptional aesthetic care through innovative solutions and collaboration with our partner practices.

Through expert care, innovative services, and personalized attention, we help each patient feel their best, inside and out. By amplifying confidence, we empower individuals to take on the world with renewed self-assurance, while enhancing lives through transformative experiences that promote lasting happiness and fulfillment.

Our values guide how we work, how we serve our patients, and how we support one another. They are not abstract ideals—they are reflected in our daily decisions, behaviors, and standards.

• Teamwork comes first – You'll be surrounded by supportive, motivated teammates
• Growth is constant – We invest in your development and advancement
• Community matters – We foster an inclusive, welcoming environment
• We celebrate wins – Recognition and appreciation are part of our culture

• Leadership
• Excellence
• Growth
• Integrity
• Community

As a Help Desk Technician, you will be the calm, capable voice on the other end of the line when technology gets in the way of patient care. Using strong troubleshooting skills and genuine patience, you'll keep the hardware, software, and systems running across AMP's growing network of medical aesthetics practices, soon to include Heyday's studios alongside our existing partner locations.

You're the person practice teams call when a front desk computer won't start or a card reader won't connect, and every ticket you close is one less thing standing between a patient and their appointment.

By resolving issues quickly, documenting clearly, and thinking ahead about what will break next, the Help Desk Technician keeps dozens of practices running smoothly day to day. The ideal candidate is patient with non-technical users, sharp under pressure, and genuinely curious about solving problems. This role is more than a support seat, it's a front-row view into how a fast-growing, multi-brand healthcare company keeps its technology reliable at scale.

• Serve as first-line support for hardware, software, network, and peripheral issues submitted through our IT ticketing system.
• Triage, prioritize, and resolve Tier 1 support tickets within defined SLA windows, escalating more complex issues to the Director of IT.
• Provide remote and phone-based troubleshooting to practice staff across our multi-state network.
• Set up, configure, and deploy workstations, printers, tablets, and mobile devices for new users and new locations, including as Heyday's studios come online.
• Manage user accounts and access in Microsoft 365 (Outlook, Teams, SharePoint) and other core platforms.
• Support onboarding and offboarding workflows, including device provisioning and account deactivation.
• Maintain accurate documentation of issues, resolutions, and asset inventory.
• Assist with software installations, updates, and basic configuration across practice and corporate systems.
• Support the Director of IT with infrastructure projects, vendor coordination, and systems rollouts.
• Spot recurring issues and contribute to knowledge base articles and internal documentation.

• 2+ years of experience in a help desk, IT support, or desktop support role (internship or academic experience considered).
• Working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, One Drive), and Active Directory.
• Familiarity with ticketing systems (Linear, Zendesk, Jira, or equivalent).
• Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Comfortable supporting a fast-paced, multi-location, multi-brand environment with shifting priorities.
• CompTIA A+ certification preferred but not required; candidates actively pursuing certification are encouraged to apply.
• Healthcare or multi-location retail/service environment experience preferred.
• High school diploma or equivalent required.

To ensure the safety and well-being of our employees, we have established the following physical requirements.

• This position requires knowledge of various aspects of hardware and software troubleshooting.
• Must possess good organizational skills to manage a high volume of tickets and competing priorities.
• This position requires the ability to sit and work at a computer for prolonged periods, with occasional walking, standing, and bending to set up or