Senior Information Systems Specialist

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This range is provided by IMCS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55.00/hr - $80.00/hr

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Job Title:
Senior Information Systems Specialist

Location:
Washington, DC 20551 (On-site)

Contract Duration: 1-year base contract + four (4) optional 1-year extensions

Overview

We seek an experienced Senior Information Systems Specialist to provide critical end-user support and maintain technology systems for a federal client in Washington, DC. The role requires expertise in task order applications, end-user assistance, and enterprise technology platforms.

Key Responsibilities

End-User Support & Help Desk:

• Resolve Tier 2/3 issues for software listed in SOA Section
  
  C.2.1 (Technology Platform Tools and Utilities).
• Provide help desk support for assigned tasks, including incident tracking and resolution.

Email & Desktop Systems:

• Support Outlook/Exchange, M365, or equivalent email systems (client configuration, troubleshooting, and training).
• Manage desktop environments (OS, software deployment, patches, and permissions).
• Configure, secure, and troubleshoot iOS/Android devices (MDM solutions, VPN, authentication).

Workstation & Peripheral Support:

• Maintain desktops, laptops, printers, scanners, and peripherals (hardware/software).
• Coordinate with vendors for repairs and warranty claims.

Compliance & Documentation:

• Adhere to SOA guidelines and security protocols (NIST/ISO standards).
• Document solutions, update knowledge bases, and report system issues.

Required Qualifications

• Experience: Minimum 7 years supporting task order-based applications or enterprise technologies.

Technical Skills:

• Proficiency in end-user support for OS (Windows 10/11, macOS), M365, and collaboration tools.
• Experience with mobile device support (BYOD/MDM) and workstation/peripheral troubleshooting.

Soft Skills:

• Strong communication (explaining technical issues to non-technical users).
• Problem-solving, prioritization, and customer service focus.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Information Technology, Consulting, and Engineering
• Industries Government Administration, Financial Services, and Public Health

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