Operations & Automation Engineer

Description

The Amivero Team Amivero’steam of ITprofessionalsdelivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused ontruly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved.

Our team of technologistsleveragemodern, agile methods to design and develop equitable, accessible, and innovative data and software services thatimpacthundreds of millions of people.

As a member of the Amiveroteam you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization tovery important, mission-critical, and public service government IT systems.
Special Requirements

US Citizenship Required to obtain Public TrustDHS USCIS Public Trust preferred

The API Platform Operations and Automation Engineer supports the reliable operation and continuous improvement of the platform. This mid-level role combines hands-on platform operations with behind-the-scenes technical support for API consumers and producers. The engineer will troubleshoot REST API and platform issues, support deployments and routine maintenance, and help improve the team’s infrastructure-as-code, configuration-management, and containerized deployment capabilities.

This role will also identify recurring customer-support and operational needs and translate them into practical improvements. Depending on the problem, the appropriate solution may include clearer documentation, an improved process, a script, a lightweight automation, or a platform enhancement. The engineer will work closely with Infrastructure, Customer Success and Support, User Experience Research, team leadership, and government partners. This is not primarily an evangelist or front-line customer-service role, but it requires the ability to communicate technical findings clearly and participate in customer-support activities when needed.

• Support and troubleshoot REST APIs, including HTTP requests and responses, authentication and authorization, JSON payloads, connectivity, rate limits, and API gateway errors.
• Provide Tier 2 technical support for API consumer and producer issues escalated by the customer-support team, including reported outages, access problems, deployment issues, and unexpected platform behavior.
• Perform routine platform maintenance and operational support across AWS and Linux environments.
• Support platform deployments, configuration changes, troubleshooting, maintenance, and recovery activities.
• Develop and maintain CI/CD pipelines using Jenkins, Harness, Git Hub Actions, or comparable tools.
• Use Terraform and Ansible to support infrastructure-as-code, configuration management, repeatable platform configuration, and controlled infrastructure changes.
• Use Docker, Kubernetes, and Helm to support containerized application deployments, release management, scaling, service exposure, ingress, and load-balancing configurations.
• Troubleshoot networking, load balancers, security groups, connectivity, and high-availability configurations supporting the Apigee platform.
• Identify recurring support and operational problems, evaluate their root causes, and recommend whether they should be addressed through process changes, documentation, automation, or platform improvements.
• Develop scripts and lightweight automations using Python, Node.js, or shell scripting to reduce repetitive customer-support and infrastructure tasks.
• Use or learn Power Apps, Power Automate, or comparable low-code tools when they are appropriate for the identified business need.
• Improve internal processes and develop reusable tools that reduce manual work without creating unnecessary operational complexity.
• Participate as a technical resource in API onboarding and validation demonstrations with API consumers and producers, as needed.
• Communicate technical findings, risks, and recommended actions clearly to customer-support staff, engineers, team leadership, and government stakeholders.
• Develop and maintain runbooks, troubleshooting…