Manager, Salesforce & Business Systems

Manager, Salesforce & Business Systems

The Manager, Salesforce & Business Systems serves as the primary administrator and technical owner of the organization's Salesforce environment and supports the integration of Salesforce with other enterprise SaaS platforms. The position is responsible for the day-to-day administration, configuration, support, data integrity, and continuous improvement of Salesforce and works closely with staff and external partners to translate business needs into effective technology solutions.

As part of this role, the Manager, Salesforce & Business Systems also provides technical support for integrations and data flows between Salesforce and other organizational platforms. This role requires a hands-on Salesforce administrator who can troubleshoot problems, improve business processes, manage integrations, and help ensure that the organization's technology platforms operate as a cohesive ecosystem. The Manager also develops dashboards and reporting that enable staff and leadership to better understand and use organizational data.

This position is well suited for a curious, analytical technologist with a developer mindset who understands both the technical capabilities of Salesforce and how technology can be applied to improve business processes. The ideal candidate brings strong Salesforce administration experience and the technical aptitude and interest to expand their expertise across connected platforms over time. Rather than focusing solely on maintaining Salesforce, this individual will partner with stakeholders to improve processes, integrations, data flows, and the overall use of technology across the organization.

Salesforce Administration

• Serve as the primary administrator and technical resource for the organization's Salesforce environment.
• Manage Salesforce users, roles, profiles, permission sets, sharing rules, security settings, and other access controls.
• Develop user documentation, procedures, and training materials and provide training when needed.
• Provide technical support and guidance to Salesforce users and other platform users as appropriate.
• Configure and maintain Salesforce objects, fields, record types, page layouts, flows, reports, dashboards, and other platform functionality.
• Evaluate business requirements and recommend solutions that balance user needs, maintainability, data quality, security, and platform best practices.
• Design, test, document, and deploy enhancements to Salesforce functionality and business processes.
• Monitor Salesforce performance, storage, automation, integrations, and data quality and address issues as needed.
• Troubleshoot Salesforce issues, identify root causes, and coordinate with external consultants or vendors when escalation is required.
• Stay current with Salesforce releases and capabilities and evaluate opportunities to improve the organization's use of the platform.

Integrations & SaaS Platform Support

• Serve as the primary technical resource to monitor, support, and maintain integrations between Salesforce and other organizational SaaS platforms.
• Collaborate with vendors and consultants to design, configure, test, and implement new integrations and enhancements to existing integrations.
• Support technical configuration and back-end administration of other SaaS platforms where appropriate.
• Maintain documentation of integrations, data mappings, dependencies, system interfaces, and technical support procedures.

Data Management, Reporting & Governance

• Maintain the integrity, accuracy, consistency, and security of organizational data within Salesforce and integrated systems.
• Develop and maintain processes for identifying and resolving duplicate, incomplete, inconsistent, or inaccurate data.
• Develop reports and dashboards that support operational and organizational decision-making.
• Partner with staff to establish and maintain data standards, definitions, naming conventions, and data management practices.
• Analyze data and system behavior to identify trends, anomalies, process issues, and opportunities for improvement.

Business Process & Technical Support

• Work with staff to understand business needs and translate them into…