SaaS Platform Administrator; Hybrid

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Washington, DC, US

Salary Range: $ To $ Annually

VIATEQ Corporation is looking for a SaaS Platform Administrator to support our prime contractor and our government customer in Washington, DC. The position is hybrid and requires 2 days on-site. This position requires the candidate to be able to obtain a Public Trust.

The SaaS Platform Administrator is responsible for the administration, configuration, operations, and sustainment of our client’s portfolio of Software-as-a-Service platforms, cloud-based productivity tools, and subscription-based enterprise applications. This individual serves as the dedicated technical administrator for the client’s SaaS platform portfolio, ensuring that SaaS applications are properly configured, securely administered, reliably available, and aligned with security, compliance, and data governance requirements.

This role is focused specifically on SaaS platform administration and operations, the technical discipline of managing cloud-based application platforms, administering user access and licensing, maintaining security configurations, coordinating vendor relationships, and ensuring that SaaS platforms integrate effectively with our client’s enterprise identity and security infrastructure. The SaaS Platform Administrator works across a broad portfolio of SaaS applications, bringing consistent administrative discipline, security awareness, and operational rigor to every platform in the SaaS environment.

This individual must demonstrate solid technical proficiency across SaaS platform administration, enterprise identity integration, license management, and Federal SaaS security requirements, with the ability to independently manage routine and moderately complex SaaS administration tasks and escalate complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate.

SaaS Platform Administration & Operations:

• Administer and maintain our client’s portfolio of SaaS platforms, cloud-based productivity tools, and subscription-based enterprise applications
• Manage SaaS platform configurations, including security settings, feature enablement, integration configurations, and platform governance controls
• Monitor SaaS platform health, performance, and availability using vendor-provided dashboards and Government monitoring tools, escalating issues as appropriate
• Execute routine and moderately complex SaaS platform configuration changes in accordance with ITIL 4 change management practices
• Coordinate with SaaS vendors on support cases, platform updates, service issues, and escalations
• Maintain accurate and current SaaS platform documentation, including configuration records, integration settings, and operational procedures
• Support SaaS platform onboarding and offboarding activities, including technical configuration, integration setup, and decommissioning

SaaS Security Configuration & Compliance:

• Administer and maintain SaaS platform security configurations aligned with FISMA, NIST SP 800-53, FedRAMP, and cybersecurity policies
• Configure and maintain SaaS platform security controls, including multi-factor authentication enforcement, conditional access integration, data loss prevention settings, and audit logging
• Ensure SaaS platforms are configured in accordance with FedRAMP authorization boundaries and data governance requirements
• Support Zero Trust Architecture implementation across SaaS platforms in coordination with the Microsoft Infrastructure and Network teams
• Apply least-privilege and…