ServiceNow Enterprise Architect; ITSM​/ITOM​/ITAM Focus

Job Description

Client is looking for a Service Now Architect who will use their knowledge and experience of the Service Now platform to architect a solution that meets ITSM, ITAM and change management needs of IT projects across DC.

Contract w2/1099/C2C

The Client is the central technology organization of the District of Columbia Government. The organization develops, implements, and maintains the District’s technology infrastructure; implements major enterprise applications; establishes technology policies and standards; and provides technology services and support for District agencies.

• Design end-to-end Service Now solutions that align with business objectives and requirements.
• Develop technical architecture, data model, integrations, and workflows to support business processes.
• Provide technical leadership and guidance to development teams, ensuring adherence to best practices, standards, and methodologies.
• Mentor team members on Service Now platform capabilities and implementation strategies.
• Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications and design documents.
• Develop the Service Now platform using JavaScript, Glide Script, HTML, and CSS; configure workflows, forms, UI policies, and catalog items.
• Design and implement integrations between Service Now and other enterprise systems using REST, SOAP, MID Servers, and other integration techniques; ensure data integrity and security.
• Identify opportunities to optimize Service Now performance and scalability; implement performance tuning measures and monitor system performance.
• Ensure adherence to governance, compliance, and security standards in Service Now implementations; implement security controls, access restrictions, and audit mechanisms.
• Create technical documentation including design documents, architecture diagrams, and configuration guides.
• Provide training and knowledge transfer to team members and end-users.
• Provide high-level architectural expertise to managers and technical staff.
• Develop architectural products and deliverables for the enterprise and operational business lines.
• Develop strategy of system and design infrastructure necessary to support that strategy.
• Advise on selection of technological purchases regarding processing, data storage, data access, and applications development.
• Set standards for client/server relational database structure for the organization (SQL, Oracle, Sybase).
• Advise on feasibility of potential future projects to management.

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Service Now Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS) certifications preferred.
• Proven experience architecting and implementing complex Service Now solutions in enterprise environments.
• In-depth knowledge of Service Now platform architecture, modules, and components.
• Strong knowledge of Service Now modules: ITSM, ITOM, ITFM, HRSD, PPM, and SPM.
• Experience with Service Now integrations using REST, SOAP, and other integration protocols.
• Excellent communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels.
• Experience with system diagramming and modeling using structured modeling languages such as UML.
• Experience as an enterprise architect.
• Hands‑on experience with Service Now modules including ITSM, ITOM, ITFM, HRSD, PPM and SPM.
• Experience with database structure standards for relational databases (SQL, Oracle, Sybase).