IT Systems Manager

This position is located in the Office of Unified Communications (OUC), Information Technology Division. The mission of the Office of Unified Communications (OUC) is to provide accurate, professional, and expedited service to the citizens and visitors of the District of Columbia. This service is performed by a team that handles emergency and non-emergency calls that are received when individuals dial 911 and 311 in Washington, DC.

OUC also provides centralized, District-wide coordination and management of public safety voice radio technology and other public safety communication systems and resources to District government agencies and several local, state, and federal partners. The incumbent in this role is responsible for maintaining a secure, reliable, and efficient enterprise environment in support of the district’s mission-critical 911 and 311 operations. The IT Systems Manager directs the administration of OUC’s server infrastructure, applies networking best practices to optimize system performance and security, and leads patch deployment for servers and endpoints, ensuring timely updates that comply with cybersecurity compliance standards.

Manages the enterprise IT systems that support 911 and 311 operations, ensuring all systems remain secure, reliable, and compliant with District and federal standards. Provides support for the agency’s 311 Customer Relationship Management (CRM) platform. Directs the deployment and maintenance of servers, storage, networking, endpoints, and other IT assets, and resolves issues that may impact system availability. Manages the enterprise IT systems supporting 911 and 311 operations, ensuring systems remain secure, reliable, and compliant with District and federal standards.

Directs the deployment, monitoring and maintenance of servers, storage, networking, endpoints, and other IT assets, and resolves issues that may impact system availability. Manages the patch and update management across servers, endpoints, applications, and 911 and 311 systems to maintain security and operational stability. Leads vulnerability remediation efforts to address identified risks and ensure timely mitigation. Implements, monitors, and tests backup solutions to ensure reliable data recovery across all OUC IT infrastructure systems.

Establishes and enforces procedures to strengthen the agency’s cybersecurity posture and minimize operational risks, working closely with the District’s IT security team. Ensures rapid response to outages and system failures to minimize downtime. Manages the administration of virtualized server infrastructures and the configuration of networks, including VLANS, subnets, and routing, security, to optimize system performance, resiliency, and scalability. Reviews technical documentation to ensure accuracy and compliance with agency standards.

Supervises, plans, organizes, directs, and coordinates assigned IT staff to carry out systems management and administrative functions. Provides clear direction on work priorities, monitors assignments, evaluates staff performance, and identifies training and developmental needs. Ensures policies and procedures are consistently applied to maintain accountability and high standards of performance. Develops and maintains standard operating procedures, system documentation and technical training materials for 911 and 311 systems.

Follows the District IT policy and regulations for change management by scheduling, coordinating and leading the implementation of system related changes. Documents and tracks the resolution of all system problems. Collaborate with executive leadership and public safety stakeholders to ensure IT systems align with organizational goals. Develops and…