Program Manager; Top Secret Cleared

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values:
Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.

RIVA is pursuing a Department of Commerce CATTS Service Desk opportunity supporting the Office of the Chief Information Officer in modernizing and centralizing enterprise IT service delivery across DOC and its bureaus.

This effort delivers scalable, customer-focused IT service desk and contact center support, including Tier 0–3 support, incident and request management, knowledge management, and end-user services. The program will leverage ITSM tools such as Service Now to improve operational efficiency, strengthen reporting, increase first-call resolution, and enhance the overall user experience for the DOC workforce.

The IT Service Desk Lead will play a critical role in overseeing daily service desk operations, ensuring end users receive timely, effective, and high-quality IT support in a performance-based federal environment.

RIVA is seeking an experienced Program Manager to provide full-time leadership and oversight for a federal IT service desk and enterprise support program. This individual will be responsible for monitoring and managing all services provided under the task order to ensure compliance with contract requirements, performance measures, deliverables, timelines, and customer expectations.

The ideal candidate is a seasoned IT program leader with expert-level experience managing teams in a complex technical environment, strong federal customer engagement skills, and demonstrated success developing and maintaining project management artifacts, schedules, risk and issue logs, communications plans, resource models, and leadership reporting.

This role requires a hands‑on, highly organized leader who can manage extensive client interactions, provide detailed project status updates, communicate effectively with executive and technical audiences, and ensure ongoing alignment between internal teams and Government stakeholders.

• Serve as the primary Program Manager responsible for monitoring, managing, and overseeing all services provided under the task order.
• Ensure contract requirements, performance measures, deliverables, service expectations, and reporting obligations are met.
• Provide project management services in alignment with the scope, objectives, and service delivery requirements of the program.
• Lead cross-functional teams supporting IT service desk, infrastructure, operations, and enterprise support functions.
• Maintain accountability for successful program execution, customer satisfaction, staffing alignment, and operational performance.
• Ensure appropriate project communication is occurring on an ongoing basis with internal teams, external…