Program Analyst; SME); U.S. Citizens and Federal

• Assist with reviewing routine workflows by gathering operational data and formatting information used by higher-level staff to improve administrative processes.
• Input and maintain routine office-level performance data and program metrics within established spreadsheets or tracking systems to support daily operations.
• Utilize established databases and business intelligence tools (e.g., Tableau, Cognos) to input data, update existing visualizations, and run standard, pre-formatted reports on operational and defect trends.
• Compile and organize feedback from program staff regarding basic IT and data reporting needs, maintaining logs to support higher-level staff in coordinating with the Office of the Chief Information Officer (OCIO).

• Assist with reviewing routine workflows by gathering operational data and formatting information used by higher-level staff to improve administrative processes.
• Input and maintain routine office-level performance data and program metrics within established spreadsheets or tracking systems to support daily operations.
• Utilize established databases and business intelligence tools (e.g., Tableau, Cognos) to input data, update existing visualizations, and run standard, pre-formatted reports on operational and defect trends.
• Compile and organize feedback from program staff regarding basic IT and data reporting needs, maintaining logs to support higher-level staff in coordinating with the Office of the Chief Information Officer (OCIO).

• Assist with reviewing routine workflows by gathering operational data and formatting information used by higher-level staff to improve administrative processes.
• Input and maintain routine office-level performance data and program metrics within established spreadsheets or tracking systems to support daily operations.
• Utilize established databases and business intelligence tools (e.g., Tableau, Cognos) to input data, update existing visualizations, and run standard, pre-formatted reports on operational and defect trends.
• Compile and organize feedback from program staff regarding basic IT and data reporting needs, maintaining logs to support higher-level staff in coordinating with the Office of the Chief Information Officer (OCIO).

The ideal candidate will have proven experience independently supporting or playing a key role in program analysis projects at the office or division level, with a focus on evaluating operational workflows and utilizing data to generate actionable programmatic reports. The candidate must have hands‑on experience evaluating, drafting, and documenting standard operating procedures (SOPs) or localized business processes to support daily programmatic or operational needs.

Direct experience coordinating, gathering, and documenting business and operational requirements aimed at supporting, improving, or implementing localized non‑IT or business‑side programmatic processes is an asset.

• You must be a U.S.Citizen and eligible for consideration.
• You must meet specialized experience to qualify.
• Required documents must be submitted by the closing date.
• Submit application and resume online by 11:59 PM EST on the closing date.

As a condition of employment for accepting this position, you will be required to serve a 1‑year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance the organizational goals of the agency or the Government;
• whether your continued employment would advance the efficiency of…