IT Systems Manager

Job Summary
This position is located in the Office of Unified Communications (OUC), Information Technology Division. The mission of the Office of Unified Communications (OUC) is to provide accurate, professional, and expedited service to the citizens and visitors of the District of Columbia. This service is performed by a team that handles emergency and non-emergency calls that are received when individuals dial 911 and 311 in Washington, DC.

OUC also provides centralized, District-wide coordination and management of public safety voice radio technology and other public safety communication systems and resources to District government agencies and several local, state, and federal partners. The incumbent in this role is responsible for maintaining a secure, reliable, and efficient enterprise environment in support of the district’s mission-critical 911 and 311 operations. The IT Systems Manager directs the administration of OUC’s server infrastructure, applies networking best practices to optimize system performance and security, and leads patch deployment for servers and endpoints, ensuring timely updates that comply with cybersecurity compliance standards.

Job Summary
This position is located in the Office of Unified Communications (OUC), Information Technology Division. The mission of the Office of Unified Communications (OUC) is to provide accurate, professional, and expedited service to the citizens and visitors of the District of Columbia. This service is performed by a team that handles emergency and non-emergency calls that are received when individuals dial 911 and 311 in Washington, DC.

OUC also provides centralized, District-wide coordination and management of public safety voice radio technology and other public safety communication systems and resources to District government agencies and several local, state, and federal partners. The incumbent in this role is responsible for maintaining a secure, reliable, and efficient enterprise environment in support of the district’s mission-critical 911 and 311 operations. The IT Systems Manager directs the administration of OUC’s server infrastructure, applies networking best practices to optimize system performance and security, and leads patch deployment for servers and endpoints, ensuring timely updates that comply with cybersecurity compliance standards.
Duties And Responsibilities
Manages the enterprise IT systems that support 911 and 311 operations, ensuring all systems remain secure, reliable, and compliant with District and federal standards. Provides support for the agency’s 311 Customer Relationship Management (CRM) platform. Directs the deployment and maintenance of servers, storage, networking, endpoints, and other IT assets, and resolves issues that may impact system availability. Manages the enterprise IT systems supporting 911 and 311 operations, ensuring systems remain secure, reliable, and compliant with District and federal standards.

Directs the deployment, monitoring and maintenance of servers, storage, networking, endpoints, and other IT assets, and resolves issues that may impact system availability. Manages the patch and update management across servers, endpoints, applications, and 911 and 311 systems to maintain security and operational stability. Leads vulnerability remediation efforts to address identified risks and ensure timely mitigation. Implements, monitors, and tests backup solutions to ensure reliable data recovery across all OUC IT infrastructure systems.

Establishes and enforces procedures to strengthen the agency’s cybersecurity posture and minimize operational risks, working closely with the District’s IT security team. Ensures rapid response to outages and system failures to minimize downtime.…