L2 System Administrator

• Provide comprehensive L2 technical support for a premier client
• Maintain enterprise infrastructure across Windows and Linux environments
• Manage server infrastructure and troubleshoot complex technical issues
• Provide advanced desktop support while maintaining security protocols and system documentation
• Administer Windows Server 2016/2019/2022 and Active Directory
• Perform Linux system administration, shell scripting, and system maintenance
• Troubleshoot and maintain server hardware
• Troubleshoot networks, including TCP/IP, DNS, DHCP, and VLAN configuration
• Support VMware vSphere and Hyper-V virtualization platforms
• Perform backup and recovery operations using enterprise backup solutions
• Manage patches and monitor security compliance
• Monitor performance and optimize systems
• Resolve and escalate ITSM tickets
• Provide advanced workstation software break-fix support for Windows and Linux clients
• Perform enterprise IMAC operations (Install, Move, Add, Change)
• Image and deploy systems using SCCM, WDS, or similar automated tools
• Manage asset life cycles and inventory control
• Support enterprise printers and peripherals, including network printers
• Provide technical support at the Client Center (Tech Bar)
• Diagnose and replace hardware
• Troubleshoot network connectivity and manage cabling
• Work onsite at least three days per week and as needed, with additional remote support responsibilities
• Work occasional evenings or weekends during maintenance windows

• 2+ years of experience in system administration or L2 technical support
• Hands-on experience with Windows Server environments and Active Directory
• Working knowledge of Linux system administration and command-line operations
• Experience with virtualization technologies (VMware, Hyper-V)
• Understanding of network troubleshooting and TCP/IP fundamentals
• Experience with IT ticketing systems and ITSM processes
• Knowledge of enterprise backup and recovery procedures
• Understanding of change management and incident management frameworks
• Strong documentation and technical communication skills
• U.S. citizenship required pursuant to a government contract
• Must be within driving distance of Washington, DC
• Willingness to work onsite a minimum of three days a week and when needed
• Must be able to lift up to 50 lbs for server and equipment handling
• Must be able to stand or walk for extended periods in data center environments
• Must be able to work in server rooms and confined spaces, including under-floor cable management
• Ability to work occasional evenings or weekends for maintenance windows
• Valid driver's license and reliable transportation
• Preferred:
  CompTIA A+, Network+, or Security+ certification
• Preferred:
  Microsoft certifications (MCSA, MCSE, or Azure fundamentals)
• Preferred:
  Linux certifications (CompTIA Linux+, RHCSA)
• Preferred:
  Python, Power Shell, and Bash scripting
• Preferred:
  Familiarity with cloud platforms (AWS, Azure, or hybrid environments)
• Preferred: ITIL Foundation certification
• Preferred:
  Experience with monitoring tools
• Preferred:
  Knowledge of configuration management tools (Ansible, Puppet, Chef)
• Preferred:
  Expertise in enterprise inventory control systems
• Preferred:
  Ring Central CX/EX administration experience

Demonstrates expertise in L2 technical support and system administration across Windows and Linux environments, with a strong focus on troubleshooting, virtualization technologies, and network management. Proficient in maintaining security compliance and documentation while providing advanced desktop support and managing enterprise infrastructure.

• L2 Technical Support
• Windows Server Administration
• Linux System Administration
• Virtualization Technologies (VMware, Hyper-V)
• Network Troubleshooting (TCP/IP, DNS, DHCP)

• Windows Server 2016/2019/2022
• Active Directory
• Linux System Administration
• Shell Scripting
• Backup and Recovery Procedures
• SCCM
• WDS
• Network Configuration (VLAN)
• Performance Monitoring
• ITSM Processes

• Technical Communication
• Documentation Skills

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• MCSA
• MCSE
• CompTIA Linux+
• RHCSA
• ITIL Foundation

• IT Ticketing Systems
• Change Management
• Incident Management
• Asset Lifecycle Management
• Enterprise Inventory Control

• VMware vSphere
• Hyper-V
• Enterprise Backup Solutions
• Monitoring Tools
• Configuration Management Tools (Ansible, Puppet, Chef)