Information Support Administrator

The British Government’s Embassy in Washington is offering an exciting opportunity to join the BDSUS I-HUB as an Information Support Assistant. This is a meaningful role which supports and further develops the special relationship between the UK and the US - contributing to work shaping international diplomacy to make a real difference globally.

The US Network offers a unique, career-enhancing opportunity and is committed to supporting its staff through a comprehensive benefits package- including generous leave, competitive insurance options, a top-tier 401(k) Programme, and access to world-class learning and development resources.

The Information Support Assistant sits within the BDSUS iHub at the British Embassy Washington, forming part of a small, customer focused team that provides day to day information management and IT support to BDSUS staff. Working closely with the Information Support Officer and Information Manager, the role acts as a visible and approachable first point of contact, helping customers resolve routine issues and access the information, systems and equipment they need to operate effectively in a secure embassy environment.

In supporting customers across BDSUS and the wider North America network, the Information Support Assistant delivers practical assistance with MODNET laptops, mobile devices and user queries, providing initial fault investigation, guidance and escalation where appropriate. The role also supports key onboarding and offboarding activity, ensuring new arrivals and departing staff are equipped, enabled and compliant from day one, helping to minimise disruption and maintain continuity of service across geographically dispersed teams.

The role act as the central distribution point of communications across BDSUS taking ownership of a weekly and monthly bulletin.

Alongside direct customer support, the Information Support Assistant plays an important role in promoting good information management and security practices. By working collaboratively with customers, stakeholders and partner teams across Defence, the role helps embed consistent, user friendly processes that balance operational delivery with security, assurance and compliance. This ensures that BDSUS information and IT services remain effective, resilient and responsive to the needs of both Washington based staff and the wider NA footprint.

We’re looking for a proactive, customer‑focused and collaborative professional with experience in information management, IT support or administrative services within a secure working environment. You’ll bring strong communication, organization and prioritization skills, along with the confidence to support customers with day‑to‑day IT and information queries, including laptops, mobile devices and access to systems. A commitment to delivering a high‑quality service, maintaining security and compliance, and continuously improving how we support BDSUS staff and the wider North America network will be central to your success in this role.

• Provide a professional, customer focused information and IT support service to BDSUS staff across the British Embassy Washington, acting as a welcoming and reliable first point of contact for day to day queries.
• Be the central communications focal point for BDSUS, including sending out the monthly bulletin, weekly newsletter and any internal communications as required.
• Support the effective management of information and records, helping ensure information is organised, maintained and accessible in line with MOD and BDSUS information management policies and legal requirements.
• Promote good information management and security practices, working directly with customers to encourage compliant, practical…